Shipping & Delivery

At Calxina, we aim to provide a reliable and convenient delivery experience. Please review the information below regarding order processing, shipping rates, estimated delivery times, order tracking, and returns.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

During holidays, promotional events, or periods of high order volume, processing may take slightly longer.

Please note that processing time is separate from shipping time.

Shipping Rates

We offer the following shipping options for eligible international destinations:

Express Shipping — $5.99
A flat shipping fee of $5.99 applies to orders below $39.00.

Free Shipping — Orders $39.00 and Above
Customers receive FREE SHIPPING when the order subtotal reaches $39.00 or more.

Any available shipping method and applicable shipping charge will be clearly displayed at checkout before payment is completed.

Estimated Delivery Times

Estimated delivery times vary depending on the destination:

United States & Canada:
Approximately 2–4 weeks

Australia & New Zealand:
Approximately 2–4 weeks

United Kingdom & Europe:
Approximately 2–4 weeks

Other International Destinations:
Approximately 2–5 weeks

Estimated delivery times begin after the order has been processed and shipped.

Please note that these are estimated delivery timeframes and are not guaranteed delivery dates. Customs clearance, local carrier operations, public holidays, weather conditions, or other circumstances outside our reasonable control may occasionally cause delays.

International Shipping

Calxina ships to many countries and regions worldwide.

Available shipping destinations will be displayed during checkout. If your country or region is available for selection at checkout, we currently offer shipping to that destination.

For international shipments, customers are responsible for providing complete and accurate recipient and delivery information.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow several business days for tracking information to become active or update after your package has been dispatched.

Tracking updates are provided by the shipping carrier and may occasionally experience delays.

Multiple Packages

In some cases, products from the same order may be shipped separately due to inventory availability or fulfillment arrangements.

If this occurs, your packages may arrive at different times. You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

Customs & Delivery Delays

International shipments may be subject to customs processing or inspections in the destination country.

Customs clearance times vary by country and are outside Calxina's direct control. As a result, some international orders may take longer than the estimated delivery timeframe.

We appreciate your patience if your shipment experiences an unexpected carrier or customs delay.

Returns & Return Warehouse

If your return request has been approved in accordance with our Return & Refund Policy, please send the returned item to the designated return warehouse below unless our customer support team provides you with different return instructions.

Return Warehouse Address

Recipient: Towanna Burkes
Address: 756 Hall St.
City: Laurinburg
State: North Carolina
ZIP Code: 28352
Country: United States
Phone: +1 910-633-5692

Please contact our customer support team before sending any return. Returns sent without prior authorization may not be accepted or processed.

Customers should not automatically send returned products to the return warehouse without first receiving return instructions from Calxina.

Please ensure that the return package includes the applicable order information so that we can identify and process the return.

Unless otherwise required by applicable law or stated in our Return & Refund Policy, customers may be responsible for return shipping costs.

For complete eligibility requirements, return procedures, refund conditions, and applicable timeframes, please review our Return & Refund Policy.

Changing Your Order or Shipping Address

If you need to change your order details or shipping address, please contact us within 24 hours of placing your order.

Email: support@calxina.com

We will make reasonable efforts to accommodate your request. However, once an order has been processed or shipped, we may no longer be able to modify or cancel it.

Please carefully review your shipping address and order information before completing checkout.

Contact Us

If you have questions about shipping, delivery, returns, or your order, please contact our customer support team:

Calxina Customer Support
Email: support@calxina.com

We will be happy to assist you.